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Terms of Use

 

This Terms of Use Agreement sets forth the standards of use of the MPCICorporate Online Service. By using the MPCICorporate website you (the “Member”) agree to these terms and conditions. If you do not agree to the terms and conditions of this agreement, you should immediately cease all usage of this website. We reserve the right, at any time, to modify, alter, or update the terms and conditions of this agreement without prior notice. Modifications shall become effective immediately upon being posted at MPCICorporate website. Your continued use of the Service after amendments are posted constitutes an acknowledgment and acceptance of the Agreement and its modifications. Except as provided in this paragraph, this Agreement may not be amended.


Change Orders

Any jobs that have been approved or “sent to press” cannot be altered or changed due to the automated
process that results from the “send to press” action. If a request is made for a job to downgrade, including but not limited to turn around time, quantity, shipping method, etc., before the digital proof is approved, a change order fee of $15.00 will be deducted from the refund.


Turn Around Times

Turnaround times begin ONLY when the following criteria have been met:


  1. Your order has been entered, processed and transaction approved.

  2. You have uploaded your artwork for your job.

  3. You have viewed and approved your proof and clicked the “send to press” button; thus sending
    your job to press.

  4. After approval, Quality Control personnel may stop your job as having SUSPECT ART if they
    believe the artwork has defects (i.e. low resolution) that will cause it to print unsatisfactorily. In this event, you will receive an email message notifying you of this, and your job will be put on hold until you re-submit and re-approve new art or send the job to press as is. While a job is on hold in this manner, the production clock is ON HOLD. MPCICorporate is not responsible for expediting your order if time is lost as a result of the customer’s failure to meet production design requirements. Note that this does NOT apply if you choose NO ART CHECK in the checkout process.

  5. If you choose to order a hard copy proof, it will be mailed the day after you approve your artwork. The time it takes for a customer to receive, sign, and return a color proof does NOT count in the production calendar. A job is considered ON HOLD until the signed proof is returned. Proof approval typically takes two days (one day transit to the customer, and one day transit to return the proof to MPCICorporate). Note that if a hard copy proof is ordered, it MUST be SIGNED and RETURNED before production recommences.


All turn around times are based on business days. Monday through Friday and exclude all national and
federal holidays. All jobs submitted into production before 6:00pm CST will begin production the following business day.


EXAMPLE: If a 3-day turn job is submitted, approved, and sent to press on a Monday before 6:00pm CST, Day 1 of turnaround time is the following business day and the job would ship out on Thursday of that same week.


MPCICorporate thrives to ship every job on time; however, ship dates should be considered estimates. Production delays, weather conditions and mechanical malfunctions, etc. can sometimes cause jobs to ship late. In the event MPCICorporate ships a late job, the price difference between the requested and actual print schedule will be credited back towards the client’s account. MPCICorporate is not responsible for upgrading the shipping method to accommodate a missed estimated ship date. Customers may upgrade the shipping method prior to the job actually shipping at their own expense. Cancellation of a job or entire order based on turnaround time is permitted ONLY if a Customer Service Supervisor agrees to these terms in writing as a condition during order entry. If you have a time-sensitive job, please be sure to notify customer service.


Hard copy Proofs

A hard copy color proof guarantees a reasonable likeness to the final printed pieces. However, it is printed on a substrate that does not match the final paper stocks used in our printing process. The hard copy color proof is color-matched to a four color process on coated papers and does NOT simulate other stocks such as non-coated paper or plastic. While a hard copy color proof will visually show color, variation between the hard copy color proof and the final printed piece is to be expected. If a variation occurs due to these circumstances, the resulting printed job is considered to be as an acceptable print performance.


If you submit a job and do not request a hard copy color proof, your job(s) will be printed as is.
MPCICorporate will not be liable for color variation from the soft-proof. If a color proof is chosen by customer, it will be MPCICorporate’s responsibility to match that proof and the job will be printed accordingly. MPCICorporate.com will make every effort to match the colors of your submitted artwork, whether your job is color critical or not. It is the customer’s responsibility to determine if the job is color critical.


Art Resolution Requirements

You must provide at minimum 300 dpi high resolution images suited for offset printing. MPCICorporate is not liable for images printing as bitmaps as a result of the customer providing low-resolution images.


Bleed and Caution Margin Requirements

You must include 1/8” symmetrical bleed for designs which have content extending to the trim line. You must exclude important content from the caution zone, defined by the inner 1/8” margin to the trim lines. MPCICorporate allows for a 1/16” tolerance for error with each bindery process; therefore, adherence to bleed and caution margins are important to image fidelity.


Backing up artwork on two sided works

You must upload artwork so that the finished piece backs up correctly. For flat, folded and die-cut work, excluding bound products, all pages are backed up head to head. The head of a page is defined by the top of the rendered proof and the bottom is called the foot. The head of one side backs up to the head of the other page on two sided work. MPCICorporate recommends that you always print laser proofs and back them up head to head to make a folding dummy, which will ensure that your artwork is set up properly. You may need to rotate a page after proof review and resubmit art to ensure that your pages will back up properly.


Bound Jobs

Our automated system requires that art is uploaded as a single, multi-page pdf file. Page sorting is the same as when viewing your book.


For example:

28-page booklet or calendar (sorting order) pdf

  • page 1 = outside front cover

  • page 2 = inside front cover

  • page 3-26 = subsequent pages

  • page 27 = inside back cover

  • page 28 = outside back cover.


MPCICorporate will not be able to proceed with your bound product order unless these minimum requirements are met.


Color Space Conversion

MPCICorporate is not responsible for any color shift that occurs in conversions from RGB to CMYK color modes. For best results, always using CMYK color spaces when creating your artwork.


Blacks/Rich Black

Full color jobs that contain large solid areas of black ink should have the black set up as CMYK black (60, 40, 40, 100). MPCICorporate will not be liable for printing a consistent, solid and rich black if artwork is not set up to this specification (rich black should not be used for text).


Gang-run Printing

A gang-run is the method of producing print jobs for clients that lowers costs by printing several print jobs together on the same print run, thus spreading the cost of the printing amongst all jobs on the form. ALL gang-run printing is subject to a 10% color variance. If a job is color critical, then the necessary attention it needs cannot be attained in a gang-run format. Therefore, the job must be printed by itself without the discounted price of gang-run printing. Color critical jobs require a dedicated run where the press is calibrated specifically to that run and job rather than a gang-run with other print jobs.


Reprints

Customers must notify MPCICorporate within one (1) business day of order delivery to report any defects discovered in the ordered product. 100% of the product should be returned to MPCICorporate at the customer`s expense within five (5) business days from the date of delivery. Should the claim be approved by MPCICorporate, a reprint at no cost will be shipped to the customer using the original shipping method.


Refunds and Cancellations

All sales are final. No refunds are available on orders unless art files have NOT been uploaded to the site, submitted to customer service or sent to press. On jobs that meet the above criteria, a $15 processing fee will be charged for each job cancellation. On jobs that meet the above criteria, you must contact MPCICorporate within 30 days to request your refund. Any refund requests approved after 30 days will be issued as a credit toward the next order. If an order is cancelled after we have sent You a hard copy proof, those charges for the hard copy proof are non-refundable.


Overruns and Underruns

Overruns or underruns will not exceed five percent (5%). If a job is short, MPCICorporate will prorate the missing quantity in the form of a credit toward future orders or at our discretion a reprint of the missing amount will be allowed for jobs missing 500 or more pieces.


Marketing Promotions and Discount Codes

Please note that all prices and specifications are subject to change without notice. Check
http://collage.mpcicorporate.com for updated online advertised price. Qualifying purchases should be placed online along with the code and paid in full before the promotion expiration time. Offers are not valid for previous purchases. Non-shipping related promotions apply to printing charge only (i.e. custom quotes, mailing postage, shipping charges and sales tax) are excluded from offer discounts. FedEx Ground shipping promotion is limited to packages shipped within the Continental U.S. with the selection of the FedEx Ground option only; the maximum value of the offer may vary by product or campaign. One discount code per order only, promotions or credits cannot be combined.


Shipping

MPCICorporate ships all jobs via LBC and Federal Express (FedEx). Once a package has shipped, MPCICorporate will not be responsible for late or damaged packages. Delivery dates are not guaranteed and may include extra transit time in case of unforeseen delays. No refund on shipping charges will be made on any job once it has shipped.


Email Notifications

If you use an address with an email filter that requires each sender to fill out a form, you may not receive our automatic notification messages. MPCICorporate is not responsible for automated email notifications that are redirected due to a customer`s email filter settings. It is the customer`s responsibility to check their "My Account" page or contact a Customer Service Representative for the most current information on their order. By creating an account—requesting a sample pack or ordering product from MPCICorporate—you agree to receive various emails from MPCICorporate in pursuant to our privacy policy. Email Job Status Notifications are sent with regards to job status changes, job shipment, job related warnings such as delays or art and graphic issues. Periodic newsletters, product specials, one-time sales, new coupons and time-sensitive offers are also sent in pursuant to our privacy policy and Member opt-in or opt-out requests. If you wish to be removed from the special offer emails, please click the remove link at the bottom of the email.


Transfer of Title

The customer agrees that the shipping terms for all printed products are FOB shipping point and ownership transfers to the customer upon shipment. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier. For any product that is to be provided to the customer in an electronic format, the customer agrees that delivery of such Product shall be deemed to have occurred either: (a) at the time we transmit the Product via email or other electronic communication addressed to the customer; or (b) at the time we transmit a notification to the customer that the Product is available for downloading from the website.


Disclaimer of Warranties

The site is provided by MPCICorporate on an “as is” and on an “as available” basis. To the fullest extent permitted by applicable law, MPCICorporate makes no representations or warranties of any kind, express or implied, regarding the use or the results of this web site in terms of its correctness, accuracy, reliability, or otherwise. MPCICorporate shall have no liability for any interruptions in the use of this Website. MPCICorporate disclaims all warranties with regard to the information provided, including the implied warranties of merchantability and fitness for a particular purpose, and non-infringement. Some jurisdictions do not allow the exclusion of implied warranties; therefore, the above referenced exclusion may not be applicable.


Limitation of Liability

MPCICORPORATE.COM SHALL NOT be liable for any damages whatsoever, and in particular MPCICorporate shall not be liable for any special, indirect, consequential, or incidental damages, or damages for lost profits, loss of revenue, or loss of use, arising out of or related to this web site or the information contained in it, whether such damages arise in contract, negligence, tort, under statute, in equity, at law, or otherwise, even if MPCICorporate has been advised of the possibility of such damages. SOME JURISDICTIONS DO NOT ALLOW FOR THE LIMITATION OR EXCLUSION OF LIABILITY FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES; THEREFORE, SOME OF THE ABOVE LIMITATIONS ARE NOT APPLICABLE.


Indemnification

Member agrees to indemnify and hold MPCICorporate, its parents, subsidiaries, affiliates, officers and employees, harmless from any claim or demand, including reasonable attorneys’ fees and costs, made by any third party due to or arising out of Member’s use of the Service, the violation of this Agreement, or infringement by Member, or other user of the Service using Member’s computer, of any intellectual property or any other right of any person or entity.


Right to Refuse Service

MPCICorporate reserves the right to cancel or otherwise refuse to print jobs that deems to be obscene or offensive, including but not limited to pornographic materials. MPCICorporate reserves the right to charge the customer for services rendered up to the point that the job was cancelled.


Modifications and Interruption to Service

MPCICorporate reserves the right to modify or discontinue the Service with or without notice to the Member. MPCICorporate shall not be liable to a Member or any third party in order for MPCICorporate to exercise its right to modify or discontinue the Service. Member acknowledges and accepts that MPCICorporate does not guarantee continuous, uninterrupted access to our website. Operation of our website may be interfered with or adversely affected by numerous factors or circumstances outside of our control.


Third-Party Sites

Our website may include links to other sites on the Internet that are owned and operated by online
merchants and other third parties. You acknowledge that we are not responsible for the availability of, or the content located on or through, any third-party site. You should contact the site administrator or webmaster for those third-party sites if you have any concerns regarding such links or the content located on such sites. Your use of those third-party sites is subject to the terms of use and privacy policies of each site, and we are not responsible therein. We encourage all Members to review the said privacy policies of third-party sites.


Disclaimer Regarding Accuracy of Vendor Information

Product specifications and other information have either been provided by the Vendors or collected from publicly available sources. While MPCICorporate makes every effort to ensure that the information on this website is accurate, we can make no representations or warranties as to the accuracy or reliability of any information provided on this website. MPCICorporate makes no warranties or representations whatsoever with regard to any product provided or offered by any Vendor, and you acknowledge that any reliance on representations and warranties provided by any Vendor shall be at your own risk.


Governing Jurisdiction of the Philippines

Our website is operated and provided in the Philippines. As such, we are subject to the laws of the Philippines, and such laws will govern this Terms of Use, without giving effect to any choice of law rules. We make no representation that our website or other services are appropriate, legal or available for use in other locations. Accordingly, if you choose to access our site you agree to do so subject to the internal laws of the Philippines.


Compliance with Laws

Member assumes all knowledge of applicable law and is responsible for compliance with any such laws. Member may not use the Service in any way that violates applicable national or international laws, regulations or other government requirements. Member further agrees not to transmit any material that encourages conduct that could constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local, state, national, or international law or regulation.


Copyright and Trademark Information

All content included or available on this site, including but not limited to site design, text, graphics, interfaces, and the selection and arrangements thereof is ©2011 MPCICorporate, with all rights reserved, or is the property of MPCICorporate and/or third parties protected by intellectual property rights. Any use of materials on the website, including reproduction for purposes other than those noted above, modification, distribution, or replication, any form of data extraction or data mining, or other commercial exploitation of any kind, without prior written permission of an authorized officer of MPCICorporate is strictly prohibited. Members agree that they will not use any robot, spider, or other automatic device, or manual process to monitor or copy our web pages or the content contained therein without prior written permission of an authorized officer. Member assumes all knowledge of applicable law and is responsible for compliance with any such laws. Member may not use the Service in any way that violates applicable national or international laws, regulations or other government requirements. Member further agrees not to transmit any material that encourages conduct that could constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local, national, or international law or regulation.


Reproductions of Currency

The law sharply restricts photographs or other printed reproductions of paper currency, checks, bonds,
revenue stamps and securities of the Philippines and foreign governments.


U.S. Currency

The Counterfeit Detection Act of 1992, Public Law 102-550, in Section 411 of Title 31 of the Code of Federal Regulations, permits color illustrations of U.S. currency provided:


  • The illustration is of a size less than three-fourths or more than one and one-half, in linear dimension, of each part of the item illustrated

  • The illustration is one-sided

  • All negatives, plates, positives, digitized storage medium, graphic files, magnetic medium, optical storage devices, and any other thing used in the making of the illustration that contain an image of the illustration or any part thereof are destroyed and/or deleted or erased after their final use.


We attempt to check customer artwork for these requirements, but do not guarantee and are not responsible if a reprint becomes necessary because customer supplied artwork does not meet legal requirements.

Copyright and Trademark Information links to the web sites of Vendors is not intended to imply, directly or indirectly, that those Vendors endorse or have any affiliation with MPCICorporate.


Notification of Claimed Copyright Infringement

MPCICorporate designates the following individual as its agent for receipt of notifications of claimed copyright infringement.


By Mail

MPCI Building, Bonifacio Street

Davao City, Davao del Sur

By Phone: (6382) 211-0821, (6382) 211-3167, (6382) 2213166

By Fax: (6382) 2213201 , (6382) 2213202

By Email: customercare@MPCICorporate.com


Botnets

MPCICorporate retains the right, at our sole discretion, to terminate any accounts involved with botnets and related activities. If any host names are used as command and control points for botnets, MPCICorporate reserves the right to direct the involved host names to a honeypot, loop back address, logging facility, or any other destination at our discretion.


Other Terms

If any provision of this Terms of Use Agreement shall be unlawful, void or unenforceable for any reason, the other provisions (and any partially-enforceable provision) shall not be affected thereby and shall remain valid and enforceable to the maximum possible extent. You agree that this Terms of Use Agreement and any other agreements referenced herein may be assigned by MPCICorporate, in our sole discretion, to a third party in the event of a merger or acquisition.


This Terms of Use Agreement shall apply in addition to, and shall not be superseded by, any other written agreement between us in relation to your participation as a Member. Member agrees that by accepting this Terms of Use Agreement, Member is consenting to the use and disclosure of their personally identifiable information and other practices described in our Privacy Policy Statement.


Additional Terms and Conditions For Mailing Services

PLEASE READ THESE TERMS OF USE CAREFULLY.


• By extending payment to MPCICorporate for postage due for your mailing job, you acknowledge and signify your unconditional assent to these terms of use and the fact that all terms and conditions herein apply to MPCICorporate and all of our affiliates separately and collectively as applicable.
• Payment of postage is required in advance for all mailings. Postage may be paid by cashier’s check, money order or wire transfer. Credit cards are accepted for postage payment; however, a 5% convenience fee will be added to postage transactions only.

• Mail Processing as purchased on the website includes: data processing 1 list, CASS (USPS® certification process for ZIP + 4 matching software) and PAVE, inkjet addressing, sorting & delivering to USPS for mailing. Additional services are available for additional fees: inserting, tabbing, merging multiple databases, sequential numbering, NCOA and mail list services. Unless otherwise instructed, MPCICorporate will not remove duplicate names (de-dupe) from all lists submitted for processing where the name and address match. 100% accuracy of removal cannot be guaranteed due to data variances.
• U.S. Postal Service requires that all first class presorted mailings comply with Move Update. MPCICorporate assumes no responsibility for failure to do so.

• Estimated postage rates may increase due to the design of mail piece, final weight, size, or shape.
• If you do not utilize MPCICorporate templates to design your mail piece, it is possible that your mailing will not pass USPS requirements for barcode readability and thus the postal rate will increase. The design must include a minimum 4” wide x 2” tall complete white/unprinted area in the bottom right corner of the mailing side/panel. This allows sufficient room to inkjet address and barcode - otherwise, your mailing will not qualify for automated postal discounts and will mail at non-automated rates thus increasing your postal costs.

• MPCICorporate uses ASCII comma delimited, Xcel, and DBF formats for data compilation for mailing services. Although many formats can be converted to DBF, a compatible mailing service software format cost of $75 per hour may be incurred to reformat mailing lists to meet our specifications. This is also referred to as list hygiene.

• MPCICorporate cannot be held liable for data supplied by the customer or list broker or for list errors created within the computer processing of a job due to bad data.

• MPCICorporate agrees to maintain the strict confidentiality of all information contained in a customer`s mailing list. MPCICorporate agrees that the customer`s mailing list is and remains the exclusive property of the customer and shall be used only with customer`s instructions, and not sold or given to any parties outside of MPCICorporate. It is the customer`s or customer`s list vendor`s responsibility to maintain a duplicate copy of its mailing list as MPCICoporate assumes no responsibility or liability for replacement (or reprocessing) of such lists in the event of loss by fire, vandalism, theft or other such causes while said lists are in possession of MPCICoporate.

• For mailing lists purchased from MPCICoporate, MPCICoporate offers a deliverable guarantee of 85% on
Business lists and 92% on Consumer lists if mailed within 30 days of the order. Deliverable applies solely to the accuracy of the mailing addresses themselves and not to the accuracy of any other element of the mailing list, including, but not limited to, contact names and/or any other demographic criteria or element. Customer remains fully responsible for payment of any ordered list in the event that the printing and/or mailing portion of the order is cancelled by customer.

• There is a possibility of up to 5% shortage of the printed pieces before they arrive to Mail Services.
• MPCICoporate has no control over and is not liable for the delivery schedule of the USPS, nor can we accept responsibility for the actual delivery date.

• Unless special arrangements have been made to hold the extra/non-mailed pieces for an additional mail drop.

• MPCICoporate will send the non-mailed pieces to the address you entered at Order/Checkout, via the
shipping method you chose. Extras ship within 2 business days of the mailing date in most cases.
MPCICoporate will process and deliver jobs to USPS 2-3 business days after the final Ship Date of the printing portion as purchased on the website, providing postage has been paid at least 48 hours in advance. If processing falls within MPCICoporate observed holidays, add one (1) additional day to the Mail Processing time. Expected delivery date and processing times are not guaranteed. Your order may deliver to the USPS late due to unforeseen delays in delivery service, natural disaster, the breakdown of equipment, bad weather, etc.


Limitations of Liability for Mailing Services

• Any liability for any error, mistake or failure to perform services hereunder is expressly limited to the value of the work performed.

MPCICoporate`s responsibility is limited to preparing/processing your mailing and completing delivery to the Postal Service. MPCICorporate shall not be liable for postal service performance failures or delivery delays. MPCICorporate accepts no responsibility for any additional services performed outside of MPCICorporate, including but not limited to additional ink jetting, bindery or mail delivery services.